At IPTV Prime, we’re committed to ensuring you’re satisfied with our premium IPTV subscription service. This refund policy outlines our terms and conditions for refunds, trials, and subscription changes.
Free Trial
We offer a free IPTV trial to all potential customers. This trial allows you to:
- Evaluate our server performance
- Explore our extensive channel lineup of over 50,000 channels
- Confirm that our package meets your streaming needs
We encourage you to take advantage of this trial before placing an order.
Activation Process
After you place an order:
- We’ll send activation details to your email
- We’ll register your MAC address on our servers
- We’ll utilize credits from our side to activate your service
Please note that this process is specific to your account and device.
Subscription Flexibility
- For subscriptions lasting over 3 months, we offer the option to transfer to a different package.
- We recommend starting with a one-month subscription to fully assess if our service aligns with your requirements before committing to a longer plan, such as a 12-month subscription.
Non-Refundable Subscriptions
- 7-day subscriptions are final and cannot be canceled, transferred, or refunded.
- Each activation is linked to your unique MAC address and involves a credit from us.
- Activations are non-transferable to other users.
Refund Eligibility
- Refunds may be considered for subscriptions longer than 7 days if significant service issues persist despite our support team’s efforts.
- Refund requests are evaluated on a case-by-case basis.
Non-Refundable Situations
- Technical issues resolved by our support team
- Changes in personal circumstances or preferences
- Misunderstanding of our service offerings (we encourage using the free trial to avoid this)
Support and Assistance
For any setup issues or technical queries regarding your IPTV subscription:
- Contact our support team at [email protected]
- We’re committed to providing all necessary guidance to ensure a smooth streaming experience
Refund Process
- Contact our support team at [email protected] with your refund request
- Provide your account details and reason for the refund
- Our team will review your request and respond within 3-5 business days
- If approved, refunds will be processed to the original payment method
Contact Us
For any questions about our refund policy or IPTV service, please contact us at:
Email: [email protected] Phone: +44 7462 241174
We’re here to ensure you have the best possible experience with our IPTV subscription service.